Frequently asked questions

Common questions we've received, followed by some helpful answers.

We can assist with all your secure shredding requirements. From secure bags, bins, archive boxes, onsite loading and even pallets loaded with paper.

As of July 2020 we currently service Sydney, Melbourne and Brisbane metro, however in the coming months we expect to extend our offering nationwide.

All payment is via Credit Card Visa, Mastercard or Amex. We don’t charge any additional service fees.

Feel free to email us at [email protected] or call us at 1300 310 452 we usually respond within minutes.

Shred is a registered company in Australia. Shred2u Australia Pty Ltd. Our office is located at Level 4, 55 Miller St, Pyrmont. Our CEO is Steve Orenstein. You can always reach out to Steve via [email protected].

It’s perfect for business or personal use.

Shred Bags

The bags are 94CM X 58CM made from Woven Polypropylene. The bags are high strength and resistant to tears or damage.

Up to 16kg per bag of documents. Approximately 2 archive boxes or 45L of paper.

Only paper :) Although staples, paper clips are fine… anything else shouldn't go in the bag otherwise additional fees will be incurred.

Once you place your order we’ll have the bags shipped to you the next day across Sydney Metro.

Once you book you will receive an email and at the bottom there will be an area where you can click on to book your pick up. We will pick up the following Wednesday.

There will be an extra small fee. Call 1300 310 452 or email us [email protected] to schedule a time.

You will have received an email the day before confirming the pick up day of your Shred2u bag filled with your documents for secure destruction. You will also receive a sms or a call from the driver when they are on the way to pick up your secure documents for shredding. The driver will pick up your secure documents and deliver it to one of our partner destruction sites for secure document destruction.

Your bag is transferred to one of our partner destruction sites. We’ll make sure all paper is destroyed securely.

You sure can! We can set you up with a week, biweekly, monthly or quarterly service. Just select the option you require via the booking process.

Yes, just email us at [email protected] and we will email the certificate to you.

Shred Bins

Yes we do! 240L bins which take approximately 4-5 archive boxes of paper.

Yes the bin does have a lock on it.

Yes you can have the bin for up to 2 weeks or less just contact us when you are ready for the bin to be picked up.

Yes we have on-demand rental. Deliver Shred2u 240L bin for $90 (excluding GST), after the 2 weeks, leave the Shred2u bin on-site for $38 (excluding GST) per month, per bin and pick up when you are ready. We will deliver another empty bin for $90 (excluding GST) if needed and rental starts over. (after placing your order, please email us if this is the service you choose)

Yes you can, you can subscribe to our monthly,bi-monthly service or rental service (this great for a small business), we come & remove the full bin and replace it with an empty bin.


Yes we can. Contact us for rates and scheduling.

Onsite Loading

No problem, simply email us the pick up address and a photo to [email protected] we will quote and then schedule a pick up time. We will load the shredding and take it away to be shredded.